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To return a product to World HDD, The Customer must first call or e-mail World HDD’s Customer Service Department and obtain a Return Merchandise Authorization (“RMA”) number within the guarantee or warranty period for the product. The guarantee or warranty period commences upon delivery of the product to The Customer or its consignee. World HDD will not accept returns without prior authorization and an RMA number. Once issued, RMA numbers are valid for 15 days within which return products must be received by World HDD. RMA numbers will not be extended or reissued. The Customer should prominently display any RMA numbers associated with the shipment on the shipping label of boxes containing returned products

The Customer is solely responsible for shipping any returned product to World HDD. The Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. The Customer agrees to bear all shipping charges and all risk of loss for the return product during shipment. The Customer agrees that all returned products will be 100% complete, un-used, in re-saleable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided with the product at the time of sale. If any component of the returned product is missing, World HDD’s Product Return Procedure will be deemed breached and World HDD will reject the entire return or may choose to impose additional charges against the customer for replacement of the missing component, at its discretion.

World HDD will not refund the original shipping charges to The Customer under this procedure if products are being returned under the Product Warranty policy. In addition, World HDD will assess a 25% restocking fee against the Customer’s account on all non-defective returns for refund.

Products returned for warranty consideration, inspection, or testing found to be in acceptable working condition, or if the cause of failure is determined not to be a valid warranty issue, solely at World HDD’s discretion, will be subject to a minimum $50.00 inspection and handling charge for each item.

The Customer will not attempt to return any goods to World HDD without making prior arrangements as detailed in the Product Return Policy.

Claims for shortages or inaccurate filling of orders must be made within 10 days after receipt of goods by The Customer.

Goods damaged in shipment due to poor or improper packaging will not be warranted by World HDD.

For damage during shipment it is The Customer’s responsibility to file any loss or damage claims with the freight carrier. World HDD recommends that The Customer inspect all shipments for damage upon receipt. If any damage is noticed with packaging or carton, The Customer should not sign for or accept it without the driver making a notation on the freight bill or receipt. After receiving the shipment, The Customer should remove the goods and thoroughly inspect immediately and if any concealed damage is discovered, notify the delivering carrier and follow their instructions carefully so as to protect its rights. The Customer should typically not move damaged products or the carton and packing material until inspection by the carrier unless failure to do so would cause a hazard to property or persons.